Privacy Policy

Current version, last change 17 May 2018.

To provide GeneralSync and related services, we (Dirk Steinmetz, Am Retzgraben 10, D-79108 Freiburg) collect and process various types of data provided by you.

Protecting said data is important to us. This document shall provide you an overview describing when, how and why we collect personal and other data.

1. Collection and use of data

While using our internet services, other services and/or our software, we might gather and process personal data. Personal data is information that can potentially be used identify a person.

If you provide personal data to us, or if such data is provided to us through systems you use to access our services automatically, we will only use said data for the purposes outlined below in this document.

We only transfer personal data to third parties in the following cases:

The infrastructure used to process your personal data – both by us and by our commissioned data processors – is located in Germany. We do not transfer personal data to third contries.

The following segments describe, how and why we collect personal data. They apply independent of the method you use accessing our services. In order to provide you with a better overview, we occasionally mention non-personal data as well.

1.1 Collection and use of IP-addresses

To identify communication endpoints in the internet, so-called IP-addresses are used. These addresses may provide hints about the identity of the user.

Besides the technically required processing of IP-addresses to communicate with your devicesᵃᵇᶠ, we attempt to keep storage and processing of IP-addresses to a minimum. However, we reserve the right to collect and store IP-addresses for a few hours to recognize attacks against our infrastructure or to protect us from such attacks, as well as to troubleshoot issues with our servicesᶠ.

1.2 Logging of requests

To optimize our services we may log requests to our infrastructureᶠ. These logs contain technical information, for example the URL requested, the referring URL (if available) or the application used. Logs do not contain IP-addresses or content.

Raw logs will be kept for up to two days for evaluation, afterwards they will be deleted completely.

1.3 GeneralSync account

While many services are available without registering for an account, registration is mandatory for some features.

Information entered at registration time or later added to an existing account is stored and processed in order to provide our servicesᵃᵇ. In particular, we reserve the right to send important information related to your use of our services to the email address(es) associated with an accountᵇ. This includes, but is not limited to, changes of offered services or information about technical issues.

If you request us to do so, we might additionally send you other information as wellᵃᵇ. For example, we might send you a notification about new messages in a forum topic you subscribed to. You can request these messages or revoke your consent to receive those messages at any time, using the web forms we provide.

The amount of data collected can be determined from the respective forms. Personal data stored in a GeneralSync account will be stored until the corresponding data field is edited again, or until the account is deleted.

1.4 Direct communication

If you initiated direct contact (for example by email or through a feedback form), we use the data provided by you in order to process your request, and may archive it for further communicationᵇ.

We'll delete your messages once we both processed then and no longer consider them to be valuable for your further inquiries or you requested their deletion.

2. Connections initiated by GeneralSync software

The GeneralSync software can connect to our services in order to provide automatic updatesᵇ, to (re)validate your license to use the softwareᶠ or upon your explicit request to do soᵃ. If you wish to do so, you can enable or disable these features within the software, or block them with technical means.

Besides IP addresses, these connections can contain information required to identify your license to use GeneralSync. Additional personal information is only transferred with your explicit consent.

If you wish to use GeneralSync and receive updates after disabling these connections, you can download updates and files required to validate your license manually. While this method may be less comfortable, there are no additional disadvantages when performing these steps manually.

Independently on how connections are performed, we only collect and use personal data according to the rules outlined above.

3. Your rights

You may request details of your personal data held by us free of charge. Upon your request, we are required to provide data that has been processed in an automatized manner according to your consent or due to contractual obligations in a machine-readable format. This format shall help you to switch to another provider. If you wish, you can also prompt us to send the data directly to your new provider.

Additionally, you may request correction of wrong personal data, as well as locking or deletion of of your personal data in general – unless we are required to store said information by law. You can revoke your consent to process or store data at any time, effective for the future.

You have the right to object our use of your data for direct marketing purposes. We'll then stop that usage of your data. On grounds relating to your particular situation, you can additionally object to any usage of your data based GDPR Art. 6 (1) f. In this document, those usages are marked with the character . We'll then cease to use your data in that manner, unless we can demonstrate legitimate grounds to continue that usage.

Data collected within a GeneralSync account can be viewed, edited or deleted once you are logged in. By following this link you can also delete your whole account.

If these options are not sufficient for you, you prefer a human contact or wish to exercise other rights, contact us directly, for example with an email to info@generalsync.com. Of course you can also contact us if you have questions about our use of personal data.

If you consider our collection or use of your personal data to be unlawful, you also have the right to complain to the competent supervisory authority.

4. Cookies

When visiting our website or using our services, we might store information in the form of a so-called Cookie on your computer. With cookies we can, for example, store your preferences and recognize users logged in.

If you would prefer us not storing cookies on your computer, please adjust your browser's configuration in order to delete or block cookies. Some features (for example GeneralSync accounts) will not be available while cookies are unavailable.

5. Security

We adopted technical and organizational measures to protect your personal data against unintended or unlawful deletion, modification, loss, as well as unauthorized transfer or access. These protective measures are continuously enhanced to keep pace with recent technology.

6. Links to third parties

We'd like to point out that our websites, software or other products may contain links to content or services provided by third parties. We are not responsible for these contents or services.

7. Updates to this policy

Due to the continuous development of the internet we will continuously adjust our measures to protect your privacy. We thus may change this privacy policy from time to time, changes will be published on this page in advance. If you registered for a GeneralSync account, we will notify you of important changes via email.

Legal basis for processing or storing data:
ᵃ according to GDPR Art. 6 (1) a
ᵇ according to GDPR Art. 6 (1) b
ᶠ according to GDPR Art. 6 (1) f