Privacy Policy

Current version, last change 15 July 2020.

This policy is valid for the GeneralSync software, this homepage and other related services. Please note that purchasing a GeneralSync license through our reseller is subject to the reseller's privacy policy displayed during the order process.

To provide our website, GeneralSync and related services, we (Dirk Steinmetz, Am Retzgraben 10, D-79108 Freiburg) collect and process various types of data provided by you.

Protecting said data is important to us. This document shall provide you an overview describing when, how and why we collect personal and other data.

1. Collection and use of data

While using our internet services, other services and/or our software, we might gather and process personal data. Personal data is information that can potentially be used identify a person.

If you provide personal data to us, or if such data is provided to us through systems you use to access our services automatically, we will only use said data for the purposes outlined below in this document.

The infrastructure we use to process your personal data is located in Germany. We do not transfer personal data to third countries or to other parties, except in the following cases:

The following segments describe how and why we collect personal data. They apply independent of the method you use accessing our services. In order to provide you with a better overview, we occasionally mention non-personal data as well.

An automated decision making, including so called profiling does not take place with us.

1.1 Collection and use of IP-addresses

To identify communication endpoints in the internet, so-called IP-addresses are used. These addresses may provide hints about the identity of the user.

Besides the technically required processing of IP-addresses to communicate with your devicesᵃᵇᶠ, we attempt to keep storage and processing of IP-addresses to a minimum. However, we reserve the right to collect and store IP-addresses for a few hours to recognize attacks against our infrastructure or to protect us from such attacks, as well as to troubleshoot issues with our servicesᶠ.

When starting the process to purchase a license, we also pass your IP address along with some other metadata to our resellerᵇᶠ. The information is required to provide a seamless transition to the reseller's shop system and is discarded after a few hours. Note that our reseller has a different privacy policy, which is displayed in and applies to your use of their shop system.

1.2 Logging of requests

To optimize our services we may log requests to our infrastructureᶠ. These logs contain technical information, for example the URL requested, the referring URL (if available) or the application used. Logs do not contain IP-addresses or content.

Raw logs will be kept for up to two days for evaluation, afterwards they will be deleted completely.

1.3 GeneralSync account

While many services are available without registering for an account, registration is mandatory for some features.

Information entered at registration time or later added to an existing account is stored and processed in order to provide our servicesᵃᵇ. The provision of personal data is required for this purpose. In particular, we reserve the right to send important information related to your use of our services to the email address(es) associated with an accountᵇ. This includes, but is not limited to, changes of offered services or information about technical issues.

If you request us to do so, we might additionally send you other information as wellᵃᵇ. For example, we might send you a notification about new messages in a forum topic you subscribed to. You can request these messages or revoke your consent to receive those messages at any time, using the web forms we provide.

The amount of data collected can be determined from the respective forms. Personal data stored in a GeneralSync account will be stored until the corresponding data field is edited again, or until the account is deleted. Any applicable statutory storage periods or legitimate interests in storage beyond this time that may exist in individual cases remain unaffected.

1.4 Direct communication

If you initiated direct contact (for example by email or through a feedback form), we use the data provided by you in order to process your request, and may archive it for further communicationᵇ.

We'll delete your messages once we both processed then and no longer consider them to be valuable for your further inquiries or you requested their deletion.

1.5 Connections initiated by GeneralSync software

The GeneralSync software can connect to our services in order to provide automatic updatesᵇ, to (re)validate your license to use the softwareᶠ or upon your explicit request to do soᵃ. If you wish to do so, you can enable or disable these features within the software, or block them with technical means.

Besides IP addresses, these connections can contain information required to identify your license to use GeneralSync. Additional personal information is only transferred with your explicit consent.

If you wish to use GeneralSync and receive updates after disabling these connections, you can download updates and files required to validate your license manually. While this method may be less comfortable, there are no additional disadvantages when performing these steps manually.

1.6 Licenses purchased through our reseller

After purchasing a GeneralSync license through a reseller, the reseller provides us with data about the purchased license. We store that data along with a license key generated for you, in order to provide you access to the GeneralSync softwareᵇᶠ.

Besides internal metadata about the license (such as the type of the license, the number of licensed users and devices and the validity period) and the GeneralSync account you used while purchasing the license, if any, we only store the name of the licensee and a reference identifying your subscription with the reseller. We can use that reference to work together with our reseller to support youᵃᵇ and to contact you in case of any issues related to your licenseᵇᶠ.

Any data related to a paid license without an associated account is deleted one year after its termination. Licenses associated with an GeneralSync account will not get deleted automatically.

2. Your rights

You may, subject to statutory legal requirements, request details of your personal data held by us free of charge.

Upon your request, we are required to provide data that has been processed in an automatized manner according to your consent or in the fulfilment of contractual obligations in a machine-readable format. This format shall help you to switch to another provider. If you wish, you can also prompt us to send the data directly to your new provider (right to data portability).

Additionally, you may, subject to applicable statutory legal requirements, request correction of wrong personal data, as well as restriction and/or deletion of of your personal data in general – unless we are required to store said information by law. You can revoke your consent to process or store data at any time, effective for the future.

You have the right to object our use of your data for direct marketing purposes. We'll then stop that usage of your data. On grounds relating to your particular situation, you can additionally object to any usage of your data based GDPR Art. 6 (1) f. In this document, those usages are marked with the character . We'll then cease to use your data in that manner, unless we can demonstrate legitimate grounds to continue that usage.

Data collected within a GeneralSync account can be viewed, edited or deleted once you are logged in. By following this link you can also delete your whole account.

If these options are not sufficient for you, you prefer a human contact or wish to exercise other rights, contact us directly, for example with an email to Of course you can also contact us if you have questions about our use of personal data.

If you consider our collection or use of your personal data to be unlawful, you also have the right to complain to the competent supervisory authority.

3. Cookies

When visiting our website or using our services, we might store information in the form of a so-called Cookie on your computer. Cookies are small pieces of text information that are stored on your terminal device in relation to the browser you are using and through which certain information is transmitted to the site that sets the cookie (in this case, by us). Cookies cannot execute programs or transfer viruses to your computer. They serve to make the internet service as a whole more user-friendly and effective. With cookies we can, for example, store your preferences and recognize users logged in. Please note that we do not use any marketing or third-party cookies.

If you would prefer us not storing cookies on your computer, please adjust your browser's configuration in order to delete or block cookies. Some features (for example GeneralSync accounts) will not be available or only be available to a limited extent while cookies are unavailable.

4. Security

We adopted technical and organizational measures to protect your personal data against unintended or unlawful deletion, modification, loss, as well as unauthorized transfer or access. These protective measures are continuously enhanced to keep pace with recent technology.

Connections to our website are encrypted using TLS. Encryption makes it difficult for unauthorized persons to view information transferred between computers.

5. Links to third parties

We'd like to point out that our websites, software or other products may contain links to content or services provided by third parties. We are not responsible for these contents or services.

6. Updates to this policy

Due to the continuous development of the internet we will continuously adjust our measures to protect your privacy. We thus may change this privacy policy from time to time, changes will be published on this page in advance. If you registered for a GeneralSync account, we will notify you of important changes via email.

Legal basis for processing data:
ᵃ according to GDPR Art. 6 (1) a
ᵇ according to GDPR Art. 6 (1) b
ᶠ according to GDPR Art. 6 (1) f